Pay on Collection - You just place your order and only pay when you come instore to collect.
You need to collect within 48 hours of confirmation otherwise your order will be cancelled (unless you phone the store to make alternative arrangements).
BENEFITS OF PAY ON COLLECTION
There is no additional cost for this service.
No standing in queues – You will go straight to a designated counter.
You can add items to your pre-existing Payment on Collection order whilst in store i.e. scripts.
Earn and spend with your loyalty cards in store.
TERMS & CONDITIONS
Please note, you will not be able to place more than one Payment on Collection order at a time.
When you have ordered your items online, you will receive an email confirming your order.
You will be kept informed
Once your order has been picked and packed at your selected store, we will send another email and SMS confirmation letting you know when your order is ready for collection.
Please do not arrive at the store before we have confirmed your order is ready, as it may not be available to collect.
Collection of your order
You can send someone on behalf of yourself to collect, as long as they have the unique order number and they can verify your name, surname and ID number.
Once you have arrived in store to collect your order, you will be taken to a designated counter to pay for your order.
You didn’t collect your order
Should you be unable to collect your order, please call the branch you placed your order with to make alternative arrangements.
AFTER 48HRS, IF NO ALTERNATIVE ARRANGEMENTS HAVE BEEN MADE, YOUR ORDER WILL BE CANCELLED.
Items can only be collected within store opening hours; these are located within our Store Locator
DIS-CHEM RETURNS AND REFUNDS
Can I return my online purchase?
If you are for any reason dissatisfied with an item purchased from our Online Store, you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase, provided that the product has not expired within such time.
Should you not have an invoice, we will be happy to exchange your purchase at the sold price if items are returned within 6 (six) months of purchase, provided that the product has not expired within such time or has been tampered with.
For hygiene reasons earrings, underwear, socks, shaving blades, surgical items may not be returned or exchanged.
Gift cards purchased will not be refunded. Please phone Customer Services on 0860 347 243 to find the store nearest to you.
We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the manager of the store where you return the product, having inspected the condition of the item returned.
We shall have the discretion to refund the Customer by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.
Please note Dis-Chem will not accept any returns of any products of which the packaging has been removed, opened or tampered with, and products of a personal nature due to hygiene and sanitary considerations.
We make no representations whatsoever and gives no guarantees against latent or patent defects in respect of the Products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.
We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.
The Products supplied by Dis-Chem shall be suitable only for the purpose designed and intended and the Customer shall ensure the Products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by us.
No action or claim of whatever nature shall lie against Dis-Chem arising out of or in connection with any defects in, or unsuitability of, any Products.
DIS-CHEM TERMS AND CONDITIONS
Please take a moment to read these terms and conditions
including our policies ("Terms") to understand how they apply to your use of our website and any products or services that may you may order online.
If you have any questions regarding our website, the Terms, products or services, please to contact us at 0860 347 243